At Rio Store, we’re passionate about fly fishing and committed to ensuring you’re completely satisfied with your purchase. We understand that having the right gear makes all the difference on the water. Below you’ll find detailed information about our shipping options and return process.
Shipping Information
We process all orders within 1-2 business days after payment confirmation. Once your order ships, you’ll receive a tracking number via email.
| Shipping Method | Delivery Time | Cost | Details |
|---|---|---|---|
| Standard Shipping | 10-15 business days after shipment | $12.95 | Shipped via DHL or FedEx with tracking |
| Free Shipping | 15-25 business days after shipment | FREE on orders over $50 | Shipped via EMS with tracking |
Note: We ship worldwide but cannot deliver to some Asian countries and remote areas. Please contact us if you’re unsure about delivery to your location.
Returns & Exchanges
We stand behind the quality of our fly fishing equipment. If you’re not completely satisfied with your purchase, we’re here to help.
Our Return Policy
You may return most new, unused items in their original packaging within 15 days of delivery for a full refund or exchange.
Important Exception: Due to hygiene reasons and for the safety of all our customers, we cannot accept returns or exchanges on Waders & Boots that show signs of wear or have been used in water.
All returned items must be in new, unused, and resalable condition with original tags and packaging intact.
How to Return an Item
Follow these simple steps to process your return or exchange:
- Contact Us: Within 15 days of receiving your order, email our customer service team at [email protected] with your order number and details about the product you wish to return or exchange.
- Wait for Instructions: Our team will respond within 1-2 business days with a Return Merchandise Authorization (RMA) number and detailed instructions on where to ship your return. Returns without an RMA number will not be accepted.
- Ship the Item: Carefully pack the item(s) in the original packaging, include a copy of your order confirmation or packing slip, and clearly write the RMA number on the outside of the box. Ship to the address provided in your instructions.
- Processing: Once we receive and inspect your return, we will process your refund or exchange. You’ll receive an email notification confirming completion.
Return Shipping Costs: Customers are responsible for return shipping costs unless the return is due to our error (wrong item shipped, defective item). Refunds will not include original shipping charges.
Refund Timing and Method
Refunds are issued to the original payment method used for purchase:
- Please allow 1-2 business days for us to process your refund after we receive and inspect the returned item
- Once processed, please allow 5-10 business days for your bank or credit card company (Visa, MasterCard, JCB) to post the refund to your account
- Refunds to PayPal accounts are typically processed and received within 24-48 hours
Exchanges
For exchanges, the same return process applies. Once we receive your return, we will ship out the requested new item. Standard shipping charges will apply for the new shipment.
Return & Exchange Request Email Template
To help you get started, here’s a template you can use for your request:
Subject: Return/Exchange Request – Order #[Your Order Number]
Hello Rio Store Team,
I would like to request a [return/exchange] for my recent order, Order #[Your Order Number], placed on [Order Date].
The item I wish to return/exchange is:
– Product Name: [Product Name]
– Product ID/SKU: [If available]
– Reason for return/exchange: [Please provide details]
For exchanges, I would like to exchange it for: [Product Name and Size/Model, if applicable]
Please provide me with the necessary instructions and an RMA number to proceed.
Thank you,
[Your Full Name] [Your Phone Number]Contact Us
If you have any questions about our shipping or returns policy, please don’t hesitate to reach out:
Email: [email protected]
Rio Store
3330 Hope Street
Portland, US 97209
Thank you for trusting Rio Store for your fly fishing needs. We’re committed to ensuring you’re equipped for your next adventure on the water.