At Rio Store, we stand behind the quality of our fly fishing gear. We’re anglers ourselves, and we understand that getting the right equipment is crucial for your time on the water. If your purchase doesn’t meet your expectations, we’re here to make it right.

Our Return & Exchange Promise

We want you to be completely satisfied with your purchase. If for any reason you are not, you may return most new, unused items in their original packaging within 15 days of delivery for a full refund or exchange. Please see exceptions below.

Please Note: Due to hygiene reasons and for the safety of all our customers, we cannot accept returns or exchanges on the following items:
  • Waders & Boots that show signs of wear or have been used in water.
All returned items must be in new, unused, and resalable condition with original tags and packaging intact.

How to Initiate a Return or Exchange

Follow these simple steps to process your return or exchange:

  1. Contact Us: Within 15 days of receiving your order, please email our customer service team at [email protected] with your order number and details about the product you would like to return or exchange. You may use the template provided below.
  2. Wait for Instructions: Our team will respond within 1-2 business days with a Return Merchandise Authorization (RMA) number and detailed instructions on where to ship your return. Returns without an RMA number will not be accepted.
  3. Ship the Item: Carefully pack the item(s) in the original packaging, include a copy of your order confirmation or packing slip, and clearly write the RMA number on the outside of the box. Ship the package to the address provided in your instructions. We recommend using a trackable shipping service as you are responsible for the item until it arrives at our facility.
  4. Processing: Once we receive and inspect your return, we will process your refund or exchange. You will receive an email notification confirming the completion of your request.

Return Shipping Costs

Customers are responsible for the cost of return shipping unless the return is due to an error on our part (e.g., wrong item shipped, defective item). Refunds will not include the original shipping charges paid.

Refund Timing and Method

Refunds will be issued to the original method of payment used for the purchase.

  • Please allow 1-2 business days for us to process your refund after we receive and inspect the returned item.
  • Once processed, please allow additional time for your bank or credit card company (Visa, MasterCard, JCB) to post the refund to your account. This typically takes 5-10 business days.
  • Refunds to PayPal accounts are typically processed and received within 24-48 hours.

Exchanges

For exchanges, the same return process applies. Once we receive your return, we will ship out the requested new item. Standard shipping charges will apply for the new shipment.

Return & Exchange Request Email Template

To help you get started, here is a template you can use for your return or exchange request:

Subject: Return/Exchange Request – Order #[Your Order Number] Hello Rio Store Team, I would like to request a [return/exchange] for my recent order, Order #[Your Order Number], placed on [Order Date]. The item I wish to return/exchange is: – Product Name: [Product Name] – Product ID/SKU: [If available] – Reason for return/exchange: [Please provide details] For exchanges, I would like to exchange it for: [Product Name and Size/Model, if applicable] Please provide me with the necessary instructions and an RMA number to proceed. Thank you, [Your Full Name] [Your Phone Number]

Contact Us

If you have any questions about our returns and exchanges policy, please don’t hesitate to reach out.

Email: [email protected]
Rio Store
3330 Hope Street, Portland, US 97209

Thank you for trusting Rio Store for your fly fishing needs. We’re committed to ensuring you’re equipped for your next adventure.