FAQ

Products & Orders

What types of fly fishing products do you offer?

We specialize in premium fly fishing equipment including flies, fly lines, fly reels, fly rods, waders, and boots. Our products are curated for anglers who value precision and performance.

How do I place an order?

Simply browse our collection, add items to your cart, and proceed to checkout. You’ll need to provide shipping information and payment details to complete your order.

Do you offer international shipping?

Yes! We ship worldwide to most regions, though we’re unable to deliver to certain remote areas and parts of Asia due to logistical constraints.

Shipping & Delivery

What shipping options are available?

We offer two convenient options:
– Standard Shipping: $12.95 via DHL or FedEx (10-15 business days after dispatch)
– Free Shipping: For orders over $50 via EMS (15-25 business days after dispatch)

How long does order processing take?

Orders are typically processed within 1-2 business days before shipment. You’ll receive a confirmation email with tracking information once your order ships.

Do you ship to my country?

We ship to most countries worldwide. However, we cannot ship to certain remote areas and parts of Asia. Please check our website for specific exclusions.

Can I track my order?

Yes! Once your order ships, you’ll receive a tracking number via email that allows you to monitor your package’s journey to your doorstep.

Returns & Exchanges

What is your return policy?

We want you to be completely satisfied with your purchase. If anything isn’t perfect, you have 15 days from receipt to initiate a return.

How do I initiate a return?

Contact our angler-first support team at [email protected], and we’ll guide you through the hassle-free process.

Who pays for return shipping?

Please contact our support team for specific details regarding return shipping costs, which may vary depending on your situation and location.

Payment & Security

What payment methods do you accept?

We accept Visa, MasterCard, JCB, and PayPal for your convenience and security.

Is my payment information secure?

Absolutely. We use industry-standard encryption and security measures to protect your payment information throughout the transaction process.

Do you store my credit card information?

No, we do not store your complete credit card details on our servers. All payments are processed through secure, trusted payment gateways.

Account & Support

Do I need an account to place an order?

While you can checkout as a guest, creating an account allows you to track orders, save preferences, and enjoy faster checkout in the future.

How can I contact customer support?

Our dedicated support team is available at [email protected]. We’re passionate anglers ourselves and are happy to help with any questions!

Where are you located?

We’re based in Portland, Oregon at 3330 Hope Street, Portland, US 97209, serving anglers worldwide with quality gear and reliable service.